WHERE SMITH.AI SHINES
24/7 coverage with both AI and live human receptionists, trained in your field
Over 20 million calls answered, by the company's count
Well-reviewed for the work itself: 4.8 on Clutch, around 4.6 on G2, 4.3 on Trustpilot
WHERE REVIEWERS SAY IT BREAKS
Human answering runs $300 a month for 30 calls, $11.50 per call after, with add-ons stacking per call for booking, recording, SMS and Spanish
Third-party reports put real bills 30 to 60% above the advertised rate
Reports of the AI escalating to humans without authorization, triggering $3 per-transfer charges, and of billing continuing after account closure
Side by side.
WHAT YOU GET
Smith.ai
HOBB
Price
AI from $150/mo · humans $300/mo for 30 calls
$34/mo yearly · $43 monthly, flat
Channels covered
Answering your calls · SMS as a $0.50 per-call add-on
Calls, texts, WhatsApp & email
Notes written from your calls
It answers and relays · the record-keeping stays yours
Automatic, audio then discarded
One ranked to-do list
No
Every channel, ranked by who matters
Drafts replies for you to send
No
Drafted for you · sent when you approve
Billing model
Per call, add-ons stack · real bills reported 30 to 60% above list
Month to month · visible meter · no contract
Smith.ai is a trademark of its owner; Hobb is not affiliated with or endorsed by it. Pricing and review themes reflect published information as of June 2026 and may change. If something here is out of date, tell us and we will fix it.
