Terms of Service

You must be at least 18 years old and capable of forming a binding contract. The Service is intended for business and professional use, not personal or household use. You may not use the Service if you are barred from doing so under applicable law.

Hobb provisions a phone number for you and lets you give an AI assistant of your choosing access to it. You use the number like a business line: you place and receive calls, and you send and receive SMS and, where available, WhatsApp messages. Separately, you may issue your AI assistant a credential (an "agent key") that lets it read the messages and verification codes that arrive on the number and send SMS and WhatsApp messages in your name, subject to the controls described below. Where you enable it, Hobb can also forward those messages, codes, call notifications, and voicemails to an email address you confirm for your assistant, and accept its replies by email. Hobb can record and transcribe calls where recording is on. Features vary by plan and may change over time.

Your AI assistant acts for you. If you issue an agent key, the assistant you connect is your agent, not ours. We do not provide, operate, supervise, or inspect it, and we cannot evaluate whether a message it sends is one you would have sent. You are responsible for everything sent from your number, including messages your assistant sends, and for the assistant provider's handling of anything your assistant receives. Hobb provides controls, including approval before your assistant first contacts someone new, a per-conversation setting for whether you or your assistant is handling it, private conversations your assistant cannot see, held replies you can review, sending limits and quiet hours, a pause switch, and the ability to revoke the agent key at any time. You are responsible for configuring and monitoring those controls. Controls reduce risk; they do not transfer responsibility for what is sent to us.

What Hobb does not do. Hobb does not provide an AI assistant. Your AI assistant does not answer or place calls through Hobb; calls are yours. Availability of SMS, WhatsApp, and other channels depends on the country of the number and on carrier and platform registrations that may be pending or unavailable.

Not an emergency service. Except where expressly stated and provisioned, Hobb-provisioned numbers may not support emergency calling (e.g., 911/999/112). Do not rely on the Service to contact emergency services. Maintain an alternative means of placing emergency calls.

You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. Agent keys are credentials. Anyone holding an agent key can act on your number within the permissions you gave it. Keep keys secret, give them only to an assistant you trust, and rotate or revoke a key promptly if you believe it has been exposed. Notify us promptly of any unauthorized use at security@hobb.ai. We may authenticate you by an emailed sign-in link or through a sign-in provider such as Google or Microsoft, and may refuse, suspend, or terminate accounts to protect the Service.

The Service relies on third-party providers, including Telnyx (telephony and messaging), Meta (the WhatsApp Business Platform, through Telnyx), and the mobile carriers, and lets you sign in with Google or Microsoft. The AI assistant you connect is itself a third-party service that you choose. Your use of those services is also subject to their own terms and policies. Hobb's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We are not responsible for third-party services, including your AI assistant, and their availability or changes may affect the Service.

You must comply with our Acceptable Use Policy, which prohibits, among other things, unlawful, infringing, deceptive, abusive, and non-consented messaging or recording. Breach of the AUP is a material breach of these Terms and may result in suspension or termination.

The Service lets you communicate with third parties. You are the originator and "sender" of your calls and messages and are solely responsible for their content and for complying with all applicable laws, including:

• Messaging law: the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA Messaging Principles and 10DLC registration requirements, state mini-TCPAs, and (for WhatsApp) Meta's Business and Commerce policies. You must obtain and maintain the required prior express (written, where applicable) consent before contacting recipients, honor opt-out requests (STOP/HELP/UNSUBSCRIBE) immediately, respect quiet hours and do-not-call obligations, and avoid prohibited (e.g., SHAFT) content.
• Call recording: you must comply with all federal and state recording laws, including all-party (two-party) consent requirements in states that impose them. Redo AI provides controls to enable and disable recording, but does not determine which laws apply to your calls and does not obtain consent on your behalf.
• No announcement is played on any call. Hobb does not play a recording or consent announcement to anyone, on calls you place or calls you receive. Where recording is enabled, calls are recorded and transcribed from the moment they are answered with nothing said to the other party. Giving each party any notice, and obtaining any consent, the law requires is solely your responsibility and must be done by you, before the conversation begins. Recording is enabled for your workspace unless you turn it off in Settings, and you are responsible for that state whether or not you changed it. We may require an administrator of your workspace to acknowledge these responsibilities in-product before continuing to use call recording, and we may record that acknowledgement.
• Number provisioning/KYC: you must provide accurate legal/business identity and address information required to provision numbers and register messaging campaigns, and keep it current.
• SMS program disclosure. For text messages sent through Hobb: message frequency varies, message and data rates may apply, recipients can reply STOP to opt out and HELP for help, and consent to receive texts is never a condition of any purchase. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy.

You will indemnify Redo AI for claims arising from your messaging, calling, or recording activity (Section 15).

Hobb uses automated systems to transcribe recorded calls and voicemails. Your AI assistant, which you choose and we do not provide, may also read and write messages on your number. Transcripts and any AI-generated message can be incomplete or inaccurate. They are not a substitute for your own judgment. You are responsible for reviewing transcripts before relying on them and for what your assistant sends. Nothing in the Service is legal, financial, tax, or other professional advice.

• Plans and credits. The Service is offered on subscription plans and/or a usage-based credit ledger. Prices, plan features, and credit rates are as described at sign-up or in-app and may change on notice as provided here.
• Billing. Billing is handled by Stripe. You authorize us (via Stripe) to charge your payment method for all applicable fees, including recurring subscription fees and credit purchases/top-ups.
• Auto-renewal. Subscriptions automatically renew for successive periods at the then-current price unless you cancel before the renewal date. We will provide any auto-renewal disclosures and cancellation methods required by law (including California's Automatic Renewal Law). You may cancel at any time in-app; cancellation takes effect at the end of the current billing period.
• Credits. Unless stated otherwise, credits are prepaid, non-refundable, have no cash value, are non-transferable, and may expire as described at purchase. Credits are consumed as you use metered features (e.g., calls, messages, transcription).
• Refunds. Except where required by applicable law, all fees are non-refundable, including for partial subscription periods and unused credits.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes, which may be calculated and collected by Stripe.
• Failed payments. We may retry charges, suspend metered features, or downgrade/suspend the account for non-payment.

• Ownership. As between the parties, you retain all rights to the data and content you provide or that the Service processes on your behalf ("Customer Data"), including your calls, messages, recordings, transcripts, and contacts.
• License to operate. You grant Redo AI a limited, worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and maintain the Service, and as described in the Privacy Policy. We do not use Customer Data to train AI models, and we handle any Google user data under Google's Limited Use requirements.
• Data processing. Where Redo AI processes personal information on your behalf, it acts as your service provider/processor. Our Data Processing Addendum governs that processing and is incorporated by reference where applicable.
• Your responsibilities and warranties. You represent and warrant that you have all rights, consents, permissions, and lawful bases necessary to provide Customer Data (including data about the people you communicate with who have not themselves signed up ("Contact Data")) to the Service, to have your AI assistant read and send messages on your behalf, and to record and transcribe communications. You are solely responsible for collecting and maintaining any contact list lawfully, for providing any notice to and obtaining any consent from the individuals in it, and for honoring their opt-outs. On our reasonable request, you will certify, and provide supporting materials showing, that Contact Data was collected in compliance with applicable law.
• Prohibited data. You will not upload to or process through the Service any data that the Acceptable Use Policy prohibits, including government-issued identification numbers, financial account numbers, health information, biometric data, or data about children under 18.

The Service, including all software, models, designs, and content we provide (excluding Customer Data), is owned by Redo AI and its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service per these Terms. You may not copy, modify, reverse-engineer, resell, or create derivative works of the Service except as permitted by law. Feedback you provide may be used by us without restriction or obligation to you.

Each party may access the other's confidential information. The receiving party will protect it with reasonable care and use it only to perform under these Terms, excluding information that is public, independently developed, or lawfully obtained from a third party, or as required by law.

You may stop using the Service and cancel at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms or the AUP, create risk or legal exposure, fail to pay, or if required by law or a provider. On termination, your right to use the Service ends and we will delete or return Customer Data as described in the Privacy Policy and applicable DPA, subject to legal retention needs. Sections that by their nature should survive (including 9–11 and 13–16) survive termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT TRANSCRIPTS OR ANY OTHER AUTOMATED OUTPUT WILL BE ACCURATE OR COMPLETE. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OF ANY AI ASSISTANT YOU CONNECT. YOU ARE RESPONSIBLE FOR VERIFYING OUTPUT AND FOR YOUR USE OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) REDO AI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) US $100. THESE LIMITS APPLY IN THE AGGREGATE AND REGARDLESS OF THE THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless Redo AI and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your calls, messages, and recordings, including messages sent by an AI assistant you connected, and any violation of the TCPA, CAN-SPAM, CTIA/10DLC rules, call-recording laws, or WhatsApp/Meta policies, including any resulting carrier, provider, or regulatory fines, penalties, or pass-through charges; (d) your violation of these Terms, the AUP, or applicable law; or (e) your violation of any third-party right.

PLEASE READ CAREFULLY. THIS SECTION REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES CLASS ACTIONS AND JURY TRIALS. YOU MAY OPT OUT WITHIN 30 DAYS (Section 16.7).

16.1 Informal resolution first. Before starting arbitration, you agree to first email legal@hobb.ai a written notice of dispute describing the claim and requested relief, and to negotiate in good faith for 60 days. This is a precondition to filing arbitration; the deadline to file is tolled while the parties negotiate.

16.2 Agreement to arbitrate. If not resolved, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (as applicable), rather than in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

16.3 Class-action and jury-trial waiver. Claims may be brought only in your individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or preside over class or representative claims. You and Redo AI waive any right to a jury trial.

16.4 Small-claims carve-out. Either party may bring an individual claim in small-claims court if it qualifies, instead of arbitration.

16.5 Injunctive/IP carve-out. Either party may seek injunctive or equitable relief in court to protect intellectual-property or confidentiality rights.

16.6 Mass-arbitration batching. If 25 or more similar demands are asserted by or with the assistance of the same or coordinated counsel, the demands will be batched and arbitrated in staged groups under the AAA's Mass Arbitration Supplementary Rules, to promote efficiency and the fair allocation of arbitration fees.

16.7 30-day opt-out. You may opt out of this arbitration agreement by emailing legal@hobb.ai within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other part of these Terms.

16.8 Venue for excluded claims. For any dispute not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, for arbitration, the Federal Arbitration Act. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

We may modify these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide reasonable advance notice (in-app or by email). Changes are effective when posted (or on the stated effective date). Your continued use after that means you accept the changes. If you do not agree, stop using the Service. Changes to Section 16 apply prospectively.

• Entire agreement. These Terms, the Privacy Policy, the AUP, and any order or DPA form the entire agreement and supersede prior agreements on the subject.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures due to events beyond its reasonable control.
• Severability. If a provision is unenforceable, the rest remains in effect; the class-action waiver in 16.3 is non-severable from the arbitration agreement (if 16.3 is unenforceable, the entire Section 16 is void).
• No waiver. Failure to enforce a provision is not a waiver.
• Notices. Legal notices to us go to legal@hobb.ai; we may notice you in-app or by email.
• Export/sanctions. You will comply with applicable export-control and sanctions laws.
• Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

Redo AI, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Drive, Suite 305, Newark, DE 19713, USA Legal: legal@hobb.ai · Privacy: privacy@hobb.ai