Acceptable Use Policy

You may not use the Service to:

• Violate any law or regulation, or infringe or misappropriate any third party's intellectual-property, privacy, publicity, or other rights.
• Transmit malware or engage in phishing, spoofing, fraud, or deceptive or misleading practices.
• Harass, threaten, defame, or harm others; distribute hate speech or content that is unlawful, obscene, or exploitative (including any content that sexualizes or endangers minors).
• Attempt to gain unauthorized access to, disrupt, overload, reverse-engineer, or probe the Service or its infrastructure, or circumvent usage limits, security, or authentication.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted, or use it to build a competing product.
• Process the personal data of others without a lawful basis and any required notice or consent.

Because you are the sender of messages you transmit through the Service, you must comply with the TCPA, CAN-SPAM, the CTIA Messaging Principles, 10DLC/The Campaign Registry requirements, state mini-TCPA laws, and (for WhatsApp) Meta's Business and Commerce policies. Specifically, you must:

• Obtain and document prior express consent (prior express written consent for marketing/promotional messages) from each recipient before messaging them, and retain proof of that consent and produce it to us on request. Do not use purchased, rented, scraped, or shared contact lists.
• Provide a clear opt-in call-to-action that identifies your business, the purpose of messages, that "message frequency varies," that "message and data rates may apply," and links to applicable terms and privacy notices.
• Honor opt-outs immediately. Support STOP / UNSUBSCRIBE / CANCEL / QUIT / END to opt out, and reply to HELP / INFO with your business name and support contact. Do not message a recipient who has opted out (a single opt-out confirmation is permitted).
• Match your actual message volume and content to what you disclosed at opt-in. No "snowshoeing," number rotation to evade filtering, or spam.
• Send no SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) and no illegal, deceptive, or prohibited high-risk content (e.g., unlawful lending, "get-rich-quick," controlled substances).
• Respect timing and do-not-call rules. No marketing messages during prohibited quiet hours, and honor the National Do Not Call Registry and state lists where applicable.
• Register accurately for 10DLC brand/campaign vetting and WhatsApp sender/display-name and template approval; keep your business identity information accurate and current.
• Comply with WhatsApp opt-in rules. Obtain opt-in that names your business before sending business-initiated template messages, and respect the customer-service-window rules.

• You are responsible for the legality of recording your calls. Many U.S. states (including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington) require the consent of all parties to record a call. When any party may be in an all-party-consent jurisdiction, obtain all-party consent.
• Do not record where prohibited, and stop recording if a party withdraws consent.
• Say it yourself: Hobb says nothing. Hobb plays no recording announcement on any call, inbound or outbound. Where you record a call, you must tell every party that it is being recorded, and obtain any consent the law requires, before the conversation begins. If you cannot do that on a call, turn recording off.
• Do not use the recording or transcription features to capture communications you are not a party to, or for surveillance, stalking, or other unlawful purposes.
• Emergency calling. Do not rely on the Service for emergency (911/999/112) calls unless expressly provisioned; maintain an alternative.

• Supervise your assistant. Configure the controls Hobb provides (first-contact approval, sending limits, quiet hours, who handles each conversation) appropriately for how you use your number, and review your assistant's activity. Do not configure an assistant to evade opt-outs, quiet hours, sending limits, or any other rule in this AUP.
• Do not deceive recipients about who they are dealing with where the law or the recipient's reasonable expectations require you to disclose that messages are automated.
• Keep agent keys to yourself and your assistant. Do not share, sell, or publish an agent key, and do not use one to give a third party access to your number as a service.
• Verification codes are for your own accounts. Do not use a Hobb number or the codes it receives to create accounts in bulk, to verify accounts that are not yours, to evade another platform's limits, identity checks, or bans, or to take over anyone else's account.
• Email bridge. Where you enable it, the email address you confirm must be one you or your assistant controls. Do not use it to relay messages to anyone else.

You must have all rights, consents, and lawful bases needed to route third-party personal information (the people you communicate with) through the Service, to let your AI assistant read and reply to their messages, and to have Hobb process, record, and communicate with those individuals. You must provide any privacy notices those individuals are entitled to, and honor their privacy rights (see Section 9 of the Privacy Policy). You must keep, and produce to us on reasonable request, evidence that your contacts were collected and consented in compliance with applicable law.

Prohibited data. Do not upload to or process through the Service any of the following, unless expressly permitted in writing by Redo AI: government-issued identification numbers (e.g., Social Security, passport, driver's license numbers); full financial account, credit-, or debit-card numbers; protected health information or other medical data; biometric identifiers; precise geolocation of another person collected without consent; information about children under 18; or any special-category / sensitive data whose processing you are not authorized to perform. You are responsible for keeping such data out of the calls and messages you route through the Service where you are able to control it.

We may investigate suspected violations and may suspend or terminate access, remove content, throttle or block messaging, and cooperate with law enforcement and providers. We may act immediately where we believe there is risk of harm, legal exposure, or provider-policy violation. We are not obligated to monitor use but may do so to protect the Service and its users.

Report suspected abuse or violations to abuse@hobb.ai or legal@hobb.ai.