WHERE 8X8 SHINES
Real scale: publicly traded, with roughly 2.5 million users
G2 4.2 across 817 reviews, respectable for an enterprise suite
Mix-and-match breadth across phone and customer-experience tooling
WHERE REVIEWERS SAY IT BREAKS
No published pricing at all: every rate sits behind a quote and a demo
BBB complaints document undisclosed early-termination fees of $1,500 to $1,800+, and renewals landing without notification
Reviewers describe chatbot loops with no escalation path to a human, and one reports being held nine more months to a contract they say they never signed
Side by side.
WHAT YOU GET
8x8
HOBB
Price
Unpublished · quote and demo only
$34/mo yearly · $43 monthly, flat
Channels covered
Full UCaaS suite, scoped in the sales call
Calls, texts, WhatsApp & email
Notes written from your calls
Undisclosed · demo-gated like the rest
Automatic, audio then discarded
One ranked to-do list
No
Every channel, ranked by who matters
Drafts replies for you to send
No
Drafted for you · sent when you approve
Billing model
Contracts · BBB complaints cite ETFs of $1,500 to $1,800+
Month to month · visible meter · no contract
8x8 is a trademark of its owner; Hobb is not affiliated with or endorsed by it. Pricing and review themes reflect published information as of June 2026 and may change. If something here is out of date, tell us and we will fix it.
